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Last updated on April 26, 2024

 

Notice of Data Incident

 

PriceSmart, Inc. (“PriceSmart”) discovered that an unknown, unauthorized third party gained access to PriceSmart’s systems. Upon discovery, we promptly contained the incident and initiated an internal investigation. We also engaged a forensic cybersecurity firm to assist with the investigation and confirm the security of our computer systems and network. The forensic investigation determined that the unauthorized third party accessed and acquired certain files on our network between October 27, 2023 and October 28, 2023. Based on the investigation, we undertook a comprehensive review of the contents of the files to determine what, if any, personal information they contained.

 

On March 6, 2024, we determined that the involved files contained some personal identifying information involving a limited number of PriceSmart employees and less than 0.2% of PriceSmart’s overall membership. The type of information involved varied by the individual but may have included individuals’ names, addresses, dates of birth, ages, phone numbers, email addresses, international tax IDs, Social Security numbers, financial account numbers and other limited banking information, self-image, sexual orientation, racial or ethnic origin, passport number, drivers’ license number or government ID number, employment history, including criminal or administrative record, membership to unions, marital status, username and password, employee ID number, and certain limited medical information.

 

We are not aware of any fraud or identity theft committed by the unauthorized third party, using the information it accessed and acquired. Nonetheless, we are notifying the involved individuals for whom we have contact information and have arranged for complimentary identity protection and credit monitoring services for those individuals whose Social Security numbers, passport numbers, international tax IDs, and/or driver’s license or government ID numbers were involved. The notice will include information on steps individuals can take to protect themselves against potential fraud or identity theft.

 

The purpose of this website notice is to provide information about the incident to individuals whose information was accessed and acquired but for whom we do not have contact information. Based on the investigation, the incident involved a limited number of individuals. If you would like to confirm whether your information was involved, please contact us in the manner described below.

 

PriceSmart recommends that individuals regularly monitor credit reports, account statements and benefit statements. If you detect any suspicious activity, please notify the entity with which the account is maintained, and promptly report any fraudulent activity to proper law enforcement authorities, including the police and your state attorney general.

 

We value the trust that our members and employees place in PriceSmart to protect the privacy and security of their information.  For further information and assistance, please call 888-680-6927 from 9:00 a.m. – 9:00 p.m. Eastern Time, Monday through Friday, excluding major U.S. holidays.