Last updated on March 07, 2025

Dear Member:

As we informed you recently, Igloo Products Corp. is conducting a safety program for its Flip & Tow 90-quart (85 liters) rolling coolers manufactured before January 2024 due to a pinching risk in the tow handle, which can cause finger injuries.

You are receiving this notice because our records indicate that you purchased a possibly affected cooler.

We want to inform you about this program and let you know that PriceSmart will accept the return of the affected product for a full refund or a replacement with a newer model.

You must stop using it immediately and check if it is included in this safety program. If so, register with Igloo Products Corp. to receive a free replacement handle.

To verify, check the manufacturing date in the date code located at the bottom of the cooler. This program applies only to Flip & Tow 90-quart (85 liter) rolling coolers manufactured before January 2024.

The date code is a circular pattern with an arrow pointing to the manufacturing month and the last two digits of the year inside the inner circle.

 

The date code in the example image is October 2023. The arrow pointing to "10" represents October, and the number "23" represents 2023.

When handling the cooler to inspect the date code, avoid the pinch points.

Your cooler is subject to this safety program if the date code is December 2023 or earlier. If the date code is January 2024 or later, your cooler is not affected, and you do not need to take any further action—you can continue using it safely.

To process the return to PriceSmart, bring the affected cooler to your preferred Club and visit the Member Services counter. Our team will be happy to assist you throughout the process.

For more information and to participate in this safety program, visit www.igloo90qtrecall.expertinquiry.com to register your cooler and request a replacement handle kit. You can also contact Igloo Products Corp. at +44 20 8834 9597, Monday to Friday, from 8 a.m. to 11 p.m. (GMT), or by email at igloo90qt_international@sedgwick.com.

This safety program and replacement campaign is promoted by Igloo Products Corp. PriceSmart is supporting the initiative by accepting returns at the Club and offering Members the choice of a full refund or a replacement with a newer model.

 

We appreciate your attention and cooperation in this matter.

PriceSmart Team

 

Last updated on May 22, 2024

 

PriceSmart informs that due to lasting unfavorable weather conditions in areas where olive oil is harvested, production volumes have decreased significantly. It has been challenging for all suppliers to meet the continuous high demand for this product. These factors may lead to our Members experiencing price increases for our Member’s Selection olive oil.

 

Our goal continues to be offering our Members the best olive oil quality and price we can find. We are actively monitoring the situation to secure the proper inventory at the best possible price.

 

We appreciate your understanding and encourage you to continue enjoying the best shopping experience in our Clubs.

 

Sincerely,

PriceSmart

 

 

 

Last updated on April 8th, 2024

 

Aviso importante sobre retiro de producto Tide PODS  

Dear PriceSmart Member,

 

PriceSmart records indicate that you, or one of your cardholders, have purchased Tide PODS since October 1st, 2023.

 

We recently noticed a defect in a subset of laundry PODs packaging bags that do not fully close. This issue only impacts some packages and is not an issue with the quality of the product inside the bag. To verify if your product has been impacted, refer to the chart of impacted lot codes. The lot code can be found on the box or individual bag, as indicated by the yellow box in the images below.

 

 

Product Lot #3352172701, 3353172701, 3342172703, 4002172700, 3342172701, 4002172701, 3342172700, 3307172701, 3299172700

 

If the lot code on your item is included in the above list, please reach out to P&G customer care team, or you may also go to PriceSmart member service, where a refund of the purchase price of the affected product will be issued. If you choose this last option, please remember to bring your box or bag with you.

To contact P&G please use the following numbers (if available in your country) or visit www.podslationamerica.com:

 

Country	Toll Free Number	Operatings Hours
Colombia	01 800 917 0036	7:00 am a 5:30 pm
Guatemala	1800 300 0145	6:00 am a 4:30 pm
Honduras	800 2791 9315	6:00 am a 4:30 pm
Panama	00800 054 0525	7:00 am a 5:30 pm
El Salvador	800 6426	6:00 am a 4:30 pm

 

In the meantime, we recommend you immediately store the product and put it out of sight and reach of children in a closed, upper cabinet.

In case of additional questions or information, please don’t hesitate to contact us.

Thank you,

Procter & Gamble Latin America Team

 

 

 

Last updated on March7th, 2024

 

Due to logistical issues beyond PriceSmart's control, some products in the Dry Pet Food category may experience temporary production constraints. The following products may not be available in the Clubs or on pricesmart.com:

 

Kirkland Signature:

 

·                Adult Dog Food 40lb – Item # 2048

·                Puppy Food 20lb - Item # 2044

·                Cat Food 25lb - Item # 195622

·                Small Breed Dog Food 20lb - Item # 8409

·                Nature's Domain Grain Free Salmon Dog Food 35lb - Item # 20480

 

Member's Selection:

 

·                Adult Dog Food 40lb - Item # 755710/755610

·                Puppy Food 20lb - Item # 755720/755620

·                Cat Food 15lb - Item # 755730/755630

·                Salmon & Rice Dog Food 30lb - Item # 755712

·                Small Breed Dog Food 20lb - Item # 755713

 

 

We will inform you about this situation as soon as we receive updates.

 

We are grateful for your understanding and encourage you to continue having the best shopping experience at our Clubs.

 

Sincerely,

 

PriceSmart

 

 

 

 

Last updated on February 13, 2023

 

PriceSmart Informs about a Product Recall

 

 

On February 12, 2024, Fratelli Beretta USA, Inc. issued a recall for Item # 479066, “Beretta Antipasto Tray 12” with expiration dates of, or prior to, June 30, 2024, which may have been contaminated with foodborne pathogens.

 

The recalled product was sold in PriceSmart between January 1, 2024, to February 13, 2024.

 

Members who have purchased any affected products should return it to the nearest PriceSmart Club for a full refund.

 

Members with any questions may contact the nearest PriceSmart Club or email riskmanagement@pricesmart.com

 

For more details about this product recall, please click here.

Sincerely,

PriceSmart Team

 

 

 

Last updated on December 20, 2023

 

PriceSmart Informs a Recall over Some Quaker Products

 

PriceSmart informs that The Quaker Oats Company has recalled over 40 varieties of granola bars and cereals because they may be contaminated with salmonella, a bacterium that can cause deadly infections in older adults and people with weakened immune systems.

 

 

Quaker recommends consumers to check their pantries for any of the recalled products listed in the official statement and throw them away.

 

To date, there have been no reports of illness associated with this recall.

 

 

For more information, please click here.

 

Sincerely,

PriceSmart Team

 

 

Last updated on November 14, 2023

 

Dear Member,  

PriceSmart wishes to inform you that, effective November 15th, and after having maintained the same price for 10 years, the Membership annual fee will be increased in order to guarantee the best possible value offered to our members.

 

The membership fee helps us to control prices and enables us to offer high-quality merchandise at the lowest possible price. 

 

Please note that Membership fees will be as follows:

 

• Diamond: Annual Payment US $45.00 (VAT Included) includes one card for the cardholder and an additional card.
• Diamond Platinum: Annual Payment US S$90.00, (VAT Included) includes one card for the cardholder and an additional card.
• Business: Annual Payment US $45.00, (VAT Included) includes one card for the cardholder and an additional card. Up to 3 additional cards are available at US $17.00/each (VAT Included)
• Business Platinum: Annual Payment US $90.00 (VAT Included) includes one card for the cardholder and an additional card. Up to three additional cards are available at US $22.50/each (VAT Included)

 

Members have the added convenience of automatically renewing their Membership by saving a preferred payment method on their online membership account. Selecting this option will automatically renew your Membership 15 days before it expires.

 

If you do not wish to continue your enrollment in the Auto-renewal program, you must remove the payment method associated with your account to prevent the automatic charges.  

 

We appreciate your loyalty and hope you continue to enjoy all the Membership benefits while experiencing the best shopping experience in our Clubs.

 

For more information about our Memberships, please click here

 

We appreciate your understanding and continued support.

 

Sincerely,

The PriceSmart Team

 

 

 

Last updated on October 20, 2023

 

Dear Valued Member,  

Please find below the official statement issued today by the Republic Bank:

 

Port of Spain, Trinidad and Tobago, October 20, 2023 – Republic Bank recognises that technical challenges recently experienced with the Bank’s credit card processing system has had an unintended, negative impact on several local customers as well as a subset of our credit card merchants, including our valued partner, PriceSmart Trinidad. The Bank wishes to assure all affected cardholders that this unfortunate outcome was not as a result of any activities carried out by any of our merchants.

 

During the period August 14 to September 6, 2023, credit card holders of our local banking network who used their cards at this group of merchants were impacted due to their card transactions inadvertently being processed as USD transactions instead of TT dollar transactions. In a media release provided on October 17, 2023, the Bank assured the public that this issue had been rectified and that it was working closely with the local banks to ensure that all legitimately affected customers are reimbursed.

 

Nigel Baptiste, President and Managing Director, Republic Bank shared “While it is understandable that impacted customers are concerned about this development, the level of negative sentiment directed towards PriceSmart is regrettable since the matter was not of their making. We once again want to reassure the public that the matter was corrected and all steps have been taken to prevent re-occurrence”

 

The Bank once again apologizes to impacted customers, merchants, and our local Banking sector who would have faced reputational damage as a result of this error.

 

 

 

Sincerely,

PriceSmart

 

 

Last updated on October 16, 2023

 

PriceSmart Announces Close Collaboration with the Banks in Trinidad and Tobago to Clarify Issues on Their Payment Processing Platforms

 

Dear Valued Member,

PriceSmart has been informed about some transactions that affected its Members' credit card accounts. This was due to a technical issue in processing, which has affected multiple banks and merchants outside PriceSmart’s control in Trinidad and Tobago. 

   We understand that in an effort to correct the transactions, cardholders' accounts may have a different amount than was initially charged due to foreign exchange rate fluctuation. The banks are working to rectify the transactions, and PriceSmart continues to collaborate with the banks to ensure our Member’s concerns are addressed.

 

Despite the fact that it is not an issue related to our business operations or technical capabilities, we will ensure that any Member who has a discrepancy on their account resulting in an overcharge will be reimbursed for the difference in charges.

 

The company will provide updated information as soon as it is available.  Please stay informed about this news by visiting the website www.PriceSmart.com.

 

Sincerely,

PriceSmart

 

 

 

Last updated on August 21, 2023

 

PriceSmart Issues an Alert Regarding a Phone Scam Attempt

in Trinidad and Tobago

Beware of scam threats

 

Dear Member,

 

 

PriceSmart has issued an alert to prevent you from becoming a scam victim. We have received information about fraudsters offering special promotions when topping up your mobile phone with different cellular phone operators. The purpose of this call is to encourage you to follow the caller's directions by topping up your phone plan with a specific value and calling them back with the payment information to activate your new plan and cell phone that you’ve “won”, along with other promotional prizes including groceries from PriceSmart with unspecified values.

 

Remember that PriceSmart never runs contests or awards prizes over the phone. If you receive one of these calls, please hang up and block the caller’s number. It is a scam attempt.

 

PriceSmart takes the protection and security of information very seriously and asks that you also be vigilant to prevent fraud. 

 

 HOW TO PROTECT YOURSELF

 

• Don’t answer phone calls coming from unknown callers
• Don’t open or respond to unsolicited messages offering free gift cards or other gifts.
• Don’t click on or respond to online ads or websites offering free gift cards or other gifts.
• Pay attention to the website URL. If the URL or the logo do not match the branding to a legitimate website, ignore and delete the message, and navigate away from that website.

 

Please stay informed about this news and more information about the company by visiting the website www.PriceSmart.com. You can also download the mobile app on Google Play or the Apple Store and activate your digital membership to receive notifications and more.  

    Sincerely, 

PriceSmart  

 

 

 

Last updated on June 7, 2023

 

Announcement to Members

Dear Member,  

 

We are pleased to announce that PriceSmart ESR Report FY2022 has been released, and we invite you to learn more about how PriceSmart strengthens its commitment to people, the environment, the community, and the collective future. 

 

Click the link to read the complete report: investors.pricesmart.com

    Sincerely, 

PriceSmart  

 

 

Last updated on June 5, 2023

 

Announcement to Members

 

Dear Member,    

We hope you're enjoying your shopping experience with us. At PriceSmart, we care about your safety and the security of your property, and we want to help you avoid any trouble or hassle in our parking area.

 

We continuously work with local law enforcement agencies to review security measures and procedures to prevent these incidents. In addition, we want to share some helpful tips on securing your property when visiting our Clubs:   1.    Be careful and attentive when parking your car and walking to and from our Clubs. 2.    Keep valuables out of sight. Please don't leave valuables or personal items where people can see them, as they attract thieves. Place them in the trunk or glove box or take them with you, including electronics, bags, wallets, sunglasses, and even loose change. 3.    Always lock your car doors and windows. Don't leave keys or fobs in your vehicle, even if you're running into the store for a minute or two.  4.    Avoid putting stickers on your windows that advertise the brand of your alarm system, as this can give thieves clues on how to disable it. 5.    Set your car alarm. If your car has an alarm system, ensure it is activated when leaving it.  6.    Park in a well-lit area. When parking at night or in the evening, look for a parking area and space that has good lighting. It will make it easier for you to see, be visible to others, and scare away thieves from targeting your car or you. 7.    You can also use a steering wheel lock or a tracking device to make it harder for thieves to steal your car.   These tips will help you feel more secure and comfortable visiting our store. We appreciate your loyalty and look forward to seeing you soon to continue enjoying the best shopping experience.

Sincerely, PriceSmart  

 

 

Last updated on March 16th, 2023

 

Announcement to Members

PriceSmart Denies Information Disseminated Through WhatsApp

We care about your security. Beware of scam threats.

 

 

Dear Member,

 

PriceSmart denies information circulating through WhatsApp, in which fraudsters offer prizes and economic rewards in the name of our brand. The objective of these scams is to encourage you to click on links and share the information with your contacts through WhatsApp in exchange for a prize.

 

Therefore, if you have received suspicious messages about promotions and prizes through WhatsApp, please do not click the links or share the messages. Cutting the chain will prevent third parties from falling for this scam.

 

We take the protection and security of information very seriously, and we ask that you also be vigilant to prevent fraud. 

 

Remember that PriceSmart never runs contests or awards prizes through WhatsApp. Don’t click on links within or respond to these text messages or emails; these are not legitimate.

 

 

PRICESMART POLICIES AND PRACTICES

 

• PriceSmart does not solicit online for Members to complete surveys for gift cards or gifts, nor do we send unsolicited emails or text messages asking individuals to participate. 
• PriceSmart will never send you emails or surveys that are contingent on your making purchases, subscriptions, or fulfilling other financial requirements.
• Please remember that all information and transactions relating to PriceSmart will be announced in the only official source, the website www.PriceSmart.com.  

 

 

HOW TO PROTECT YOURSELF

 

• Don't open or respond to unsolicited messages offering gift cards or other gifts.
• Don't click on or respond to online ads or websites offering free gift cards or other gifts.
• Pay attention to the website URL. If the URL or the logo does not match the branding to a legitimate website, ignore and delete the message, and navigate away from that website.

 

 

We encourage you to stay informed about this news and more information about the company by visiting the website www.PriceSmart.com or our social media networks. You can also download the mobile app on Google Play or the Apple Store and activate your digital membership to receive notifications.

 

Sincerely,

PriceSmart

 

 

 

Last updated on February 24th, 2023

 

 

 

Statement.

Dear Member,

 

We are pleased to announce that PriceSmart and Price Philanthropies have created the PriceSmart Foundation to expand the company’s philanthropic work in Latin America and the Caribbean.

 

The success and impact of the Aprender y Crecer program have inspired us to grow our investments in organizations and programs that support Youth Development, Economic Opportunities, and Community & Environmental Resilience in our markets. By partnering with local community-based organizations, we can leverage PriceSmart’s strengths and relationships to create meaningful change that benefits young people and under-resourced communities in the markets where we have operations.

 

Sincerely, PriceSmart 

 

 

 

Last updated on October 11th, 2022

 

 

Statement.

 

 

Update on the Advantages Program

 

Dear Member,

 

We are writing to let you know that we have decided to discontinue our current ADVANTAGES program and replace it with a new, more competitive, dynamic, and attractive one.

 

Please note that as of August 31st, 2022 we will no longer promote program-related information on our website or to our Membership base.

 

Thank you for your interest in our new Program. We look forward to contacting you again soon to let you know when the new Program will start, at a date yet to be determined.

 

We appreciate your continued confidence in PriceSmart, which we treasure as a valued Member.

 

If you have any questions or concerns, feel free to contact us at pricesmart.com.

 

Sincerely, PriceSmart 

 

 

 

Last updated on October 7th, 2022

 

 

Statement.

 

 

Dear Member,

 

We are thrilled to announce that today, PriceSmart was named among the Top 100 Most Loved Workplaces by Newsweek®. The 2022 Top 100 Most Loved Workplaces® are the result of a collaboration with the Best Practice Institute (BPI) a leadership development and benchmark research company.

 

The results were determined after surveying more than 1.4 million employees from businesses with workforces varying in size from 50 to more than 10,000. The list recognizes companies that put respect, caring, and appreciation for their employees at the center of their business model and, in doing so, have earned the loyalty and respect of the people who work for them. 

 

“We appreciate this recognition of PriceSmart as a Most Loved Workplace by Newsweek and the Best Practice Institute”, said Sherry Bahrambeygui, CEO of PriceSmart. “This honor further validates our “People First” culture. We support the growth and advancement of our employees as well as being very conscientious about their safety and well-being, just as we do with our Members and the communities we serve.  As a global employer and provider of essential and aspirational goods, we can make an impact, and we don’t take that opportunity for granted. In short, we strive every day to treat everyone with dignity and grace and find new ways to enhance the quality of life for all the lives we touch.”

 

How positive workers feel about their future at the company, career achievement, how much employer values align with employee values, respect at all levels, and the level of collaboration at the firm were the five critical areas measured to gauge employee sentiment.

 

We join with our employees to build a better company, one in which we all look forward to working every day. We believe that a company reflects its people, and that great employees make great companies. If our employees appreciate the company and love their work, they will undoubtedly deliver the best service experience to all our Members, and to the community at large.

 

For all these reasons, we're very excited to share with you that PriceSmart is one of the 100 Most Loved Places to Work!

 

Sincerely,

PriceSmart

 

 

Last updated on July 21, 2021

 

 

Statement.

 

 

Dear Member,

 

We are thrilled to announce that last month in the United States, PriceSmart was certified as a Most Loved Workplace®, backed by the Best Practice Institute (BPI) research and analysis.

 

PriceSmart has been certified based on its scores on the Love of Workplace Index™, which surveyed employees on various elements around employee satisfaction and sentiment.

 

“There is no way we could've achieved this certification without our employee’s hard work, dedication, and positivity,” says Diana Pacheco, SVP Human Resources of PriceSmart Inc. “This year, 89.3% of our U.S. employees said PriceSmart is a great place to work.”

 

Being a Most Loved Workplace® requires effort, we work hard to create a welcoming, respectful, fair workplace, where employees can feel a sense of camaraderie and pride. That's why we're thrilled to share that PriceSmart has been certified as a Most Loved Place to Work!

Sincerely,

PriceSmart

 

 

 

Last updated on February 14, 2022

 

 

 

Announcement to all Members

 

 

Please note that due to a nationwide shortage of some items, PriceSmart will temporarily limit purchases of Cat Litter* to 2 bags per Member. Please also note that purchases of this item for larger quantities will need to be routed directly through our Business Services Department.

 

We reaffirm our commitment to provide the highest quality products at the best possible price to our Members. In this regard, the restriction on the item will be removed as soon as the temporary shortage situation improves.

 

We will keep you informed about this news and more about the company through our website www.pricesmart.com or social media. You can also download our mobile app at Google Play or Apple Store and activate your digital membership to receive notifications and more.

 

 

Sincerely,

 

PriceSmart Trinidad

 

* Fresh Step Scoop Litter and Member’s Selection Cat Litter